Safety and Ingredients
- Allergen Warning: Slime contains PVA glue, borax activator, lotion, and sometimes scent oils or plastic charms. It is not food.
- Supervision: Adult supervision is recommended for children under 8 years old.
- Storage: Keep slime in its airtight container when not in use to stop it from drying out.
Ordering and Payment
- How to Order: Orders are placed via direct message (DM) on Instagram or TikTok.
- Payment Methods: Payments are accepted via secure links like PayPal Goods and Services or bank transfer.
- Processing Time: Orders ship within 3 to 5 business days after payment clears.
Shipping and Delivery
- Delivery Provider: All parcels ship via Royal Mail 2nd Class or 1st Class.
- Lost Parcels: A claim with Royal Mail starts only after 10 working days have passed past the due delivery date.
- Incorrect Addresses: Buyers must check their delivery address before paying. Replacements for wrong addresses are not free.
Returns and Refunds
- Hygiene Policy: Slime is a hygiene-sensitive product. Opened or used slime cannot be returned or refunded.
- Damaged Items: If an item arrives broken or leaking, send a photo within 48 hours of delivery for a replacement or partial refund.
- Activator Fix: Sticky slime during transit is normal and is fixed using the provided care sheet activator spray. It does not count as a damaged item.
Lost Parcel Policy
- Tracking Information: Standard Royal Mail postage does not include tracking, but proof of postage is obtained for every single order.
- Waiting Window: Royal Mail does not consider a domestic parcel lost until 10 working days have passed after the due delivery date.
- Claim Timeframe: You must report a missing parcel within 30 days of your shipping confirmation email to qualify for assistance.
- Resolution Process: Once the 10-working-day waiting window passes, a replacement order will be shipped, or a full refund will be issued.
- Investigation: Every reported lost parcel triggers a formal investigation claim with Royal Mail to prevent mail fraud.