How do I track my order?
Once your order is packed and shipped, you will receive an email containing a Royal Mail tracking or delivery confirmation number. Copy this number and paste it into the Royal Mail Tracking Tool to see the status of your parcel.
Once your order is packed and shipped, you will receive an email containing a Royal Mail tracking or delivery confirmation number. Copy this number and paste it into the Royal Mail Tracking Tool to see the status of your parcel.
My tracking number isn't updating. Why?
If your order was sent via standard delivery (Signed For or Delivery Confirmation), Royal Mail does not provide a live map or step-by-step updates. The system will only update when the postperson scans the QR code at your doorstep to confirm it has been delivered or if a delivery was attempted.
If your order was sent via standard delivery (Signed For or Delivery Confirmation), Royal Mail does not provide a live map or step-by-step updates. The system will only update when the postperson scans the QR code at your doorstep to confirm it has been delivered or if a delivery was attempted.
📦 Crucial Tips for a Successful Delivery
- Download the Royal Mail App 📲: We highly recommend downloading the free Royal Mail App. Paste your tracking number into the app to get automatic push notifications, a delivery time window, and real-time updates on your postperson's location.
- Bring It Inside Immediately 🏠: Slime is highly sensitive to the weather. Do not let your parcel sit in a warm delivery box, on a sunny doorstep, or in a freezing outdoor mailbox. Bring it inside as soon as it arrives to prevent it from melting or freezing.
- Let It Acclimate 🌡️: If your package feels hot or freezing cold when you open it, do not open the slime containers right away. Let the closed tubs sit at room temperature for 1–2 hours so the slime can reset to its proper consistency before you play with it.
- Expect "Delivery Confirmation Only" 🔍: Unless you upgraded to Royal Mail Tracked 24/48 at checkout, your tracking number is a Delivery Confirmation code. It will not show step-by-step updates along the way; it will only update on the screen once the postperson successfully scans it at your doorstep.